Delivery Policy

Please refer to the following information regarding shipping and Pickup. Please note that due to many uncontrollable factors, the following terms are not an absolute guarantee.

For more details, such as delivery range and prices, please refer to the SHIPPING page.

If you have any questions, please contact customer service at Contact@ThePlaceToronto.com or Call us at +1(888)-356-9099

*Temporary Fuel Surcharge Included
 

Terms and Conditions for Local Delivery

Since all The Place cakes and bakery products are handcrafted with proficient technique, we require a few days to prepare shipping. Please refer to the product page and the following delivery information:

•  All cakes and bakery products can be ordered online and picked up in-store. Walk-in directly is a great welcome, however, there is no guarantee of the product availability in-store. Please contact us before you come to the store.
•  Please check the product page for shipping details, product availability or manufacturing lead time.
• To ensure food safety and delivery quality, all deliveries will be made between 6 P.M. to 10 P.M.(we cannot specify a time slot for delivery),  and cannot be collected unless we receive the delivery instructions and responsibility waived in advance.
•  We are unable to replace items due to the recipient being unavailable at the time of delivery, however, we will contact you on the day just before we send out your order. Please make sure you are available at delivery time slot.
•  Due to fresh cake restrictions, only one delivery can be made. If not deliverable, the cake will be returned to the retail store and must be picked up in 24 hours. No second delivery attempt will be made.  
•  If your recipient's address is an apartment/condo address, we will meet you at the entrance or in the lobby.
•  We cannot deliver the order to commercial address, such as such as restaurants, bars, hotels, banquets, P.O. Boxes and FPO addresses.
•  We will NOT be able to change the delivery address, content, or recipient information or cancel the order once we start processing your order. 
•  Orders placed after 5:00 P.M. (ET) will be processed the next day. All orders placed on Sundays and statutory holidays will be processed on the next workday.
•  Same or next-day cakes are available under specific categories.
•  Holiday and weekend delivery is available, extra fee may be applied. Contact customer service for details and confirmation.

Delivery terms for Personal design cakes, Designer desserts, Event cakes, Dessert tables, Catering and some fondant cakes may vary, please check with Customer Service for more details.